You must contact your mobile network operator to cancel your mobile network service. Please note that returning your iPhone pursuant to this policy will not automatically cancel your mobile network agreement.
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The iPhone must be returned in the original packaging, including any accessories, manuals and documentation. Please check your Order Status online or call 133‑622 to request a return. If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone to the Apple Online Store within 14 days of purchase for a full refund. Note: Apple Store Gift Cards are not eligible for return. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. For iPhone returns, please refer to the iPhone Return Policy section below. Returns are subject to Apple's terms and conditions. You need to bring a government-issued photo ID and confirmation of the web order number with your items. You can return your items to an Apple Retail Store within 14 calendar days of receiving your order.
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When you get there, give your Return Number to the provider to have the label printed. Repackage the item(s) and take it to a convenient Pick-up Point within seven days.
Returns can be dropped off at any Pick-up Point location by printing a return label at that location.
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